Direct Message
  • 02 Mar 2023
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Direct Message

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Article summary

If you ever have general concerns about your Care Plan or questions about moving forward in therapy, you can message your therapist directly. This is also where you can see any Exercise Feedback you provided and any associated response from your therapist.

  1. Select the envelope icon in the top-right corner to open the Messages tab.

MYSelectPT_Patient Portal_Messages_Envelope Icon.jpg

  1. If you have never messaged your therapist, or they have never messaged you, select New Conversation.

MYSelectPT_Patient Portal_Messages_New Conversation.jpg

a. Then, select the icon that shows your therapist's name and initials.

MYSelectPT_Patient Portal_Messages_Therapist Icon.jpg

  1. Or, if there is already a conversation started, select it from the provided list.

MYSelectPT_Patient Portal_Messages_Existing Conversation.jpg

  1. All communication will be displayed in chronological order. Messages that were sent using an Exercise Feedback form will be notated with the phrase: This feedback was provided on the exercise, followed by the name of the exercise.

MYSelectPT_Patient Portal_Messages_Existing Conversation_History.jpg

  1. Use the Type a message box to communicate with your therapist.

MYSelectPT_Patient Portal_Messages_Type a Message.jpg

  1. Press Enter or Return on your keyboard to send. They will receive an email notifying them of your message.

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